Privacy and Cookie Policy

This privacy policy will explain how Track The Stars uses the personal data we collect from you when you use our website or interact with us.

What data do we collect?

The data we collect here at Track The Stars varies upon what the use for it is. For example, your IP address might be collected so that we can connect you to our website, your email will have to be collected when signing up for our Newsletter, and your address will be collected after purchase of one of our products so that we can send it to you. The type of data and the purpose of its use will be noted whenever we request to collect your data. The most common types of data we collect are:

IP address – so that we can connect you to our site, or so that we might be able to chat with you while on our site.

Name – so that we are more easily able to identify you.

Email – for our newsletter, or any other information we need to contact you about.

Phone number – additional information so that may be able to contact you.

Address – so that we can send your product after purchase.

How do we collect your data?

You directly provide us at Track The Stars with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our contact forms or via email.

Use or view our website via your browser’s cookies.

Whenever you interact with any of our advertisements or profiles on third-party websites like Meta, Google, etc.

How will we use your data?

We collect your data so that we can use it to:

Create better service for customers and users of our products.

Process your orders and manage your account.

Email you with special offers, or news about our products and services we conclude would be of interest to you.

Improve our advertisement for you and other future customers.

Who do we share your data with?

In some cases we at Track The Stars will share your data with third parties, but never without your consent. These third parties included:

IT-Server provider – Exoscale

Analytics providers – Google Analytics, Semrush, Clickity, Monsterinsights

Advertisers – Google AdWords, Google remarketing, Meta

Distributors – Depends on what delivery service that you agree after purchase of a product

Data management – Zapier

Email list provider – Simplero

Marketing

If you have agreed to receive marketing (through email or other media), you may opt out at any time. You have a right at any time to stop us at Track The Stars from contacting you for marketing purposes or processing your data.

What are your data protection rights?

We at Track The Stars will like to make sure that you are fully aware of all your data protection rights.

Every user is entitled to the following:

The right to access – You have a right to request Track The Stars for copies of your personal data.

The right to rectification – You have the right to request Track The Stars to correct any information you believe is inaccurate. You also have the right to request Track The Stars to complete any information you believe to be incomplete.

The right to erasure – You have the right to request that Track The Stars erases your personal data.

The right to restrict processing – You have the right to request that Track The Stars restrict the prospecting of your personal data.

The right to object processing – You have a right to object to Track The Stars’ processing of your personal data.

The right to data portability – You have a right to request that Track The Stars transfer your data that we have collected to another organisation, or directly to you.

If you would like to make a request we have one month to respond to you. If you would like to excessive any of these rights feel free to contact us at the following:

Email: info@trackthestars.com

Phone: +45 5057 3550

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you through cookies or other similar technologies.

How do we use cookies?

While on our site you can choose what different cookies you would like to have stored on your browser. The cookies help us and you in many different ways, these include:

Keeping you signed in

Understand how you use our website

Identifying you when you enter our site

Being able to chat with you while on the website

Protecting our website from spam

Improving advertisement on third-party sites, such as Meta or Google

What types of cookies do we use?

There are several different cookie types that each serve their purpose. The cookies we use include:

Necessary – Necessary cookies are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Functional – Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Performance – Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Analytical – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Advertisement – Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customised ads.

How to manage cookies?

When you connect to our website for the first time a prompt will ask you for consent on the different types of cookies. Declining some of these might keep certain features of our site from working properly. If you wish to learn more about how cookies work and how to manage them in your browser, we recommend this site https://www.allaboutcookies.org.

Privacy Policies of other websites.

The Track The Stars website contains links to other sites on the internet. Our Privacy Policy only applies to our website, so if you click a link to another website, you should read their Privacy Policy.

Changes to our Privacy Policy.

Track The Stars keeps its Privacy Policy under regular review and places any updates on this page. This Privacy Policy was last updated on 4 March 2022.

How to contact us.

If you have any questions on Track The Stars Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: info@trackthestars.com

Phone: +45 5057 3550