Shop Conditions

General Sales and Delivery Conditions

Scope of applicability

These General Sales and Delivery Conditions (“GSDC”) apply to all sales of goods by Track The Stars ApS (“TTS”) notwithstanding any conflicting, contrary or additional terms and conditions in any purchase order or other communication from the customer.
We reserve the right to change these GSDC at any time. The GSDC written in English language is the one that apply. Any translation of the GSDC shown anywhere is for information only.
These rules only apply for products bought directly from TTS. If you have bought our products from a dealer you must contact them.

Prices and payment terms

All prices are displayed in Euro without VAT (and in smaller digits including Danish VAT of 25%).
Prices shown in the webshop are indicative and the final price is the one set forth in the order confirmation.
Deliveries to private customers within the EU will be charged the price including Danish VAT.
Companies with a valid EU VAT number can buy products without Danish VAT.
Deliveries to customers outside the EU will be charged the price without Danish VAT.
All costs related to custom, duty fees, VAT, import tax in the country to where the goods are shipped must be paid by the customer.
The full complete invoice amount must be paid prior to shipping of the goods.
Prices are subject to change without prior notice.

Payment options

Payment can be made via Bank Transfer or via Paypal.
Payment via Paypal can be done with credit card without creating a Paypal Account if wished.

Delivery

All goods are shipped directly to the customer via courier shipping companies.
All shipments are insured.
The customer pays for shipping and insurance. These costs are calculated and included on the payment page in the webshop.
All costs related to custom, duty fees, VAT, import tax in the country to where the goods are shipped must be paid by the customer.
We do our outmost to deliver the products within the indicated delivery times. Delayed delivery does not entitle the customer to cancel the order or claim damages of any kind.

Receipt and acceptance of goods

The customer must inspect goods delivered upon receipt and notify TTS by writing within 7 days about any defects found.
In case the shipping boxes has been damaged when they are delivered by the shipping company the customer must immediately claim the damages to the shipping company.

Return of goods

Received goods can be returned for a full refund within 14 days of receipt. Goods must be returned in the original packaging and in the same condition as received.
Prior to returning any goods the customer must contact TTS and receive a return order number.
It is the customer’s responsibility to make sure the goods on the return shipment are securely packed and insured for the full value. The customer must pay any cost related to the return shipping.
Returned goods will be inspected and if found in good shape a full refund withdrawn shipping and handling costs will be given.

Warranty and repair

All goods are covered by a 3 year warranty. The warranty covers only manufacturing defects. The warranty does not cover damage from misuse, negligent handling, lack of reasonable maintenance and care, accident, or abuse.
If a product develops a fault and needs repair it must be shipped to TTS in Denmark or one of TTS’ appointed repair sites. It is the customer’s responsibility to make sure the goods are securely packed and insured for the full value. TTS can assist booking of the shipment. The customer must pay any cost related to this shipping (will be refunded if warranty repair is granted). Prior to returning any goods for repair the customer must contact TTS and receive a return order number.
Upon receipt the products will be examined and repaired by our experts. If the fault is due to a manufacturing defect and the product still is covered by the warranty we will pay all cost related to the repair and pay all shipping costs. If the fault is due to misuse or abuse of the product or the product no longer is covered by the warranty all costs related to the repair and shipping must be paid by the customer.

Information on the webpage

The content on our webpage is for general information and use only. It is subject to change without notice. The user of the website acknowledges that such information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors.
All content on the website is copyright to Track The Stars ApS.

Disclaimer

We are not liable for any damages, direct or indirect, to people or things deriving from improper use of a product.

Competent court

These GSDC and all contracts entered into between TTS and the customer shall be governed by and be in accordance with the laws of Denmark. The courts of Denmark shall have exclusive jurisdiction to settle any dispute that may arise between the parties.

December 2016